Delivery and Returns


Delivering times


Your prints should normally ship within 2-5 days after your purchase (this is the production time). The delivery duration then depends on UPS/USPS and your address, determining how long it will take for the prints to arrive and adorn your awesome wall.

Printful

*Bare in mind that for now our shop only delivers to these following countries: EU/EFTA States, Canada, Japan, USA, NZ, Australia. There may come other countries in the future as the need arises.
The full list of countries we deliver to:

European:

Albania

Andorra

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Moldova

Monaco

Montenegro

Netherlands

North Macedonia

Norway

Poland

Portugal

Romania

San Marino

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

United Kingdom

Vatican City (Holy See)

Non-European countries:

United States of America (USA)

Canada

Japan

South Korea

Australia

New Zealand

Countries with restrictions:

Brazil (Only T-Shirts)

Printful helps us provide you with High-Quality products featured in the “Other” shop tab.

Printful’s FAQ:

Will I get my order in one shipment?

No, not always. We may split an order into multiple shipments for the following reasons:

  • Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately are:
    • snapback hats, trucker hats, dad hats/baseball caps, and visors
    • backpacks
    • mugs
    • stickers
    • pillows with stuffing
    • posters
    • framed posters
    • canvas
    • bean bag cases
    • water bottles
    • notebooks

What is the estimated delivery time and how is it calculated?

Printful’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for all products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

  • Issues with design files
  • Products being out of stock
  • Shipping-related delays like failed delivery attempts or service disruptions

Free Delivery

We offer Free delivery on our T-Shirts, Mugs, and other products. Countries that are a part of “EFTA” states, and some others (depends on the product) need to pay for half of the delivery price.

When it comes to Stickers and Postcards, the customer pays for the whole delivery, HOWEVER, if the customer exceeds the price of 29.90$ then the use of CODE: FREEDELIVERY at the checkout will give the customer free delivery (EFTA countries does not pay any extra fees)

Return Policy

Digital Products:

Purchases are non-refundable. In case of missing product after purchase or any problems with your purchase, please feel free to contact support at: vestestashop@gmail.com and we’ll get back to you as soon as possible.

Physical Product

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Returned by Customer –

At Vestesta, we’re here to ensure your satisfaction with every purchase. If you’re thinking about returning a product, we kindly ask that you get in touch with us first. Our policy does not allow refunds for buyer’s remorse, with the exception of our valued customers in Brazil.

Should you need to return a product for any other reason, or if you’re considering a size exchange, please note that these options are available at your discretion and your cost. For those looking to facilitate returns or size exchanges for their end customers, a new order must be placed for the replacement item, be it a face mask or a different size, at your own expense.

For our customers in Brazil experiencing buyer’s remorse, we offer a straightforward process: simply reach out to our Customer Service team within 7 days of receiving your item. Please include a photograph of the product in your communication. We’ll then assess your return request to ensure the product hasn’t been used or damaged. Please be aware, if the product shows signs of use or damage, even partially, we will not be able to offer a refund.

Vestesta is dedicated to providing you with quality products and a transparent, fair return policy. Thank you for choosing us for your needs.

Notification for EU consumers: 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Vestesta reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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